Policies

Amherst Leisure Services and Supplemental Education, LSSE, is a Town of Amherst municipal department and we are committed to providing the highest level of privacy possible for your personal information. This notice serves to explain our information collection and policy on privacy.
Personal Information Online
When ordering tickets or registering for programs or classes, the information you are asked to submit is needed to process your order. LSSE does not retain your credit card information electronically or by any other method.
Personal Information Online, by Phone & by Mail
Customers purchasing tickets and registering for programs and classes are added to our LSSE database automatically and will receive information by mail regarding our programs, classes, events and performances. Customers transacting business with us online will also be added to our email list and may receive emails about our programs, performances and classes. Please note you may opt out of the mail or email list if you contact our registration desk by phone (413) 259-3065 or by email. Once you have opted out of these lists you will permanently be removed from the email list but will be added to the mailing list whenever you purchase tickets or register for a program.
LSSE does not sell, lease or rent its email list to third parties. LSSE is a municipal department within the Town of Amherst. In situations where personal or identifying information is submitted (i.e. email messages or forms), this information will not be released unless required to do so by the Massachusetts Public Record Law. With certain exceptions, emails and letters t to Town officials and departments are public documents under State law.
Fee Reduction Program
The LSSE Department and Commission recognize that the charging of fees for programs may place such an economic hardship on some individuals that they are unable to participate. For that reason, LSSE is pleased to announce that all programs are available at a reduced rate to qualified Amherst residents (certain restrictions will apply). Contact the LSSE office to apply. Please allow 1-2 weeks for processing. Application & Information.
Insurance/Liability
Many leisure activities have inherent risks associated with participation. The Amherst Leisure Services and Supplemental Education Department is not able to provide accident or hospitalization insurance for program participants. Therefore, all participants are strongly advised to have adequate personal coverage. Participation in all department programs shall be at the registrant’s own risk.
Nonresident Fee
Some LSSE administrative and programmatic costs are covered by Amherst tax dollars. Therefore, those who are not residents of Amherst will be assessed a $10 surcharge for each program in which they register.
No Smoking Policy
Please be aware that smoking is prohibited in school buildings and on school grounds at all times. Smoking is also prohibited in town buildings.
Photographs of Activities
Occasionally, LSSE will have a photographer take pictures of our programs for use in our “Leisure Times” program guide, website and other media. If you or any member of your family are a participant of a program and DO NOT wish to have your picture used by LSSE, please contact our office at (413) 259-3065 before the end of the program.
Postponements and Cancellations
In instances of bad weather during the day or on weekends, announcements regarding program cancellations will be available after 4:30 p.m. at the LSSE office, (413) 259-3066. If there is insufficient registration or other reasons to prevent an acceptable presentation of an activity, LSSE reserves the right to cancel a program.
Refunds
Ticket purchases are non-refundable. For Programs or class registrations: Program Refunds and Cancellation Policy
We know things come up and schedules change. You can cancel from a program any time PRIOR to the start of the program. You will receive a refund back in the form of the original registration payment minus a $10 processing fee. After the class has begun, you may cancel your registration and receive a credit on your account (minus $10 processing fee) to use for a future LSSE program. Once a session begins, refunds are NOT permitted unless there are extenuating circumstances and are accompanied with proper documentation (i.e. medical). All refund/transfer requests MUST be made in writing. All cancellations/transfers are subject to a $10 processing fee. If LSSE makes the decision to cancel a class for any reason and we are unable to make up the class, we will issue partial account credit for cancelled class sessions. Click here to request a refund
Inclusion & Accessibility
Requests for special needs accommodations must be made in writing, email, or faxed three weeks prior to the start of a program. Advance notice allows us time to try to find the supports that you may need. We will do our best to successfully accommodate your need. Questions? Contact: Barb Bilz at (413) 259-3138; email: bilzb@amherstma.gov